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Energy Bills Too Complicated For Customers

Consumer watchdog Energywatch has slammed energy firms for making their bills far too complicated.

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Since the start of 2008 five of the UK's largest power companies have already announced forthcoming price rises to their customers. However, with energy bills constantly changing it is no wonder that more and more customers are struggling to keep up with just how much they are being charged.

"It is extremely difficult for customers to check charges when firms put up prices mid-way through a billing cycle," said Energywatch.

Despite coming under recent criticism, energy retailers maintain their industry guidelines ensure fair billing even though they have no agreed adjusting method. Npower was the first energy supplier to announce it would be increasing the costs of both gas and electricity.

Research carried out by BBC Radio 4's Money Box discovered just how the big energy suppliers were actually breaking down their customer's bills. Various methods were revealed particularly when a change in the cost of both gas and electricity units had been made at some point during the billing cycle.

It was discovered that E.On, Npower and Scottish Power alike consider the increased use of energy over the winter months by customers and factor this in when it comes to calculating the bill.

As for British Gas and Scottish & Southern, the customer's energy use was simply divided into the number of days in the quarter.

Therefore it is clear that depending on which company you use, and how they choose to work out the bill, there are in fact slight financial differences when the tariff changes.

Consumers are being urged by Energywatch to check their bills regularly. Richard Hammond, representative from the consumer watchdog said, "There are absolutely no regulations about this whatsoever and it is immensely complicated for the consumer. If you have any doubts, challenge them and ask what method they are using."

In contrast, energy suppliers are strongly denying any suggestions that they are using price changes as a means to gain profits. Although there is no one-accepted method for doing the billing calculations, suppliers claim that safeguards are in place as a means to protect the consumer.

Duncan Sedgwick, chief executive of the Energy Retailers Association said, "Companies will not load a bill to make sure someone is paying more than they should have done. They have to work to a code of practice for accurate bills."

Published on February 12, 2008

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