Which? Protects Consumers From Unnecessary Fees
Phil Jones, a campaigner at the consumer group Which? said the banks historically introduce new fees when a revenue stream dries up. He said Which? will remain vigilant and will strive to make public any the banks who plan to recoup their bad-debt losses by introducing new fees to their ‘customers in good standing.'
The banks have a history of using fees to cover losses. When the Financial Services Authority forced new regulation on mortgage exit fees, the banks attached extra charges on mortgages.
The FSA's attack on credit card fees brought an aggressive retaliation that didn't stop with interest rate hikes, and fee adjustments, but included fees for 'not' using a card within 90 days.
Those in the banking industry warn consumers to watch their mortgage and personal loan balances, because the banks will employ a cause-and-effect strategy to their bad loan losses.
Julian Skan, a senior executive from Accenture's retail banking practice, and author of a report on fair pricing in banking said "intensifying competition, regulatory scrutiny and consumer activism" is making it harder for banks to charge a fair price for their services.
"The OFT test case in January is key for banks and consumers."
"This risks increased charges for people who remain in credit and possibly the withdrawal of banking services from unprofitable poorer customers - exacerbating financial exclusion while seeing charges extended to many more people."
Next week, the Office of Fair Trading (OFT) will take on seven banks one building society, Barclays, HSBC, Lloyds TSB, the Royal Bank of Scotland, HBOS, Abbey, Clydesdale and Nationwide. The court case is set to determine the legality of penalty charges levied on unauthorised overdrafts, bounced cheques and direct debits.
Published on January 18, 2008
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